Maintaining and monitoring of branch operations (by checking of vouchers, GL reports and other system generated reports regularly) in order to strengthen the branch internal controls to ensure that processes and activities are carried out strictly in accordance with the laid down banking policies, procedures and SBP regulations to avoid any penalties.Plan, direct and control the counter services / branch operations by distribution of work among branch staff through well-defined tasks and responsibilities while achieving timely and accurate processing of deliverables and provision of quality service to the customers.Approval and authorization of transactions as per approved DOA limit. Supervise all ATM matters and formalities regarding account opening, closing, and amendment matters to implement KYC / AML policies.Preparation, analysis, maintenance and submission of all MIS reports to various departments (internal / external) in a timely and accurate manner as and when required.Maintenance of Branch appearance such as cleanliness of branch premises, maintenance of notice board, proper functioning of computer systems etc. to ensure the Bank image and have an efficient working environment

Providing splendid customer services to customers in a friendly and courteous manner at all timesHaving sufficient knowledge about the banking products and services and respond to all inquiries accordinglyImproving customers banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delayEnsuring that all the banks policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging dutiesProvide information to customers on their account status and account balancesOpening new bank accounts according to laid down rules and guidelinesSuggesting effective ways through which the bank can promote its products and services and increase customer satisfactionProviding assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactionsEstablishing and promoting cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfactionEnsuring that customers confidential information is properly protected and only used for official purposesPromoting Team Work and proving to be an effective participant of the TEAM.Responsible for CIF amendment and Dormant activation.

OG-IV | Sales | Marketing | Capturing NTBs | Deposit |Customer Services | Banca | Account Opening | Customer CDD EDD KYC | Background Check | Data Cleansing | Dormant Activation | Debit Credit Exception | TOP 100 Customers | Sales Process Manual |

OG-lll | Customer Services | Loaning | Marketing | Background Check |

Customer Services | Banca under Branch Banking Umbrella | Sales | Marketing |